Refund Policy

Two different things

This page covers two distinct refund relationships, which are easy to confuse on a flat-fee SaaS where we never touch buyer money.

1. The $19/mo AnyShop subscription

The $19/mo paid plan is a SaaS subscription billed by us to the seller. If you cancel during a billing period, your account reverts to the free tier at the end of that period; we don't pro-rate partial-month refunds by default.

If you signed up for the paid plan in the last 14 days and haven't used the platform meaningfully, email billing@anyshop.io and we'll refund the most recent month. We don't want to keep money from someone who tried us and decided we're not the fit.

2. Refunds buyers want from sellers on AnyShop

We never receive your buyer payments. Money flows directly from your buyer's card or PayPal to your own connected Stripe / PayPal account. If a buyer wants a refund, contact us and we'll route you to the seller.

Sellers issue refunds through their own Stripe / PayPal dashboards (the "Refund" button on the order in the AnyShop seller dashboard issues a Stripe API call against the seller's account, but the refund itself is between the seller, the processor, and the buyer's card-issuing bank).

3. Buyer refund disputes

If a buyer can't reach the seller and we can confirm non-delivery of a digital product, we'll mediate. We don't take sides automatically; we'll look at the evidence (delivery emails, file-download logs, license-key issuance, fraud signals) and recommend a course of action to the seller. We don't have the legal or technical ability to issue a refund without the seller's cooperation.

4. Chargebacks

Chargebacks are between the buyer's card-issuing bank and the seller's processor. AnyShop is not a party. We'll provide order metadata and fraud-signal records on request.

5. Contact

Questions: billing@anyshop.io for SaaS billing, support@anyshop.io for buyer/seller disputes.