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Bought something from a store on anyshop?

The store you bought from is the seller. anyshop runs their checkout and delivery. Here is how to find your order, ask for a refund or report a problem.

Find my order

Lost the delivery email? Every store on anyshop has Find my order at the top of its pages.

  1. Open the store you bought from.
  2. Choose Find my order, and enter the email you used at checkout.
  3. We email that address a link to your orders from the store.

The link works for 15 minutes and goes only to the address you bought with.

Who you bought from

  • The seller sells to you

    • Their name is on the checkout
    • They handle refunds under their published refund policy
    • Every store must publish a refund policy
    • Their support email must be answered within 3 working days

  • anyshop runs the checkout and delivery

    • Your product is shown on screen and emailed when the payment clears
    • If a delivery fails, we keep trying for 3 days
    • Find my order, on every store, emails you a link to your orders
    • Every report about a store is looked at within one working day

Common questions

  • Where is my product?

    It appears on screen and arrives by email when your payment clears. If you closed the page or cannot find the email, use Find my order on the store you bought from.

    How Find my order works

  • How do I get a refund?

    Contact the seller using the support email on their store. They handle refunds under the refund policy they published.

  • I want to dispute a card payment

    Card disputes go through your card issuer and the seller’s Stripe account. Your order keeps a record of when and how it was delivered.

  • Something about a store looks wrong

    Use the Report this store link at the bottom of any store or checkout. Reports go to anyshop, never to the seller, and each one is looked at within one working day. You can also write to us.

    support@anyshop.io

Still stuck?

For a problem with the product itself, contact the seller first. For anything about anyshop, write to us.

anyshop support
support@anyshop.io
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